Refund Policy

1. What you buy

RapPrism sells one-time USD credit packs: $6.99 for 50 Credits, $9.99 for 100 Credits, $19.99 for 250 Credits, or $49.99 for 700 Credits. There is no subscription, automatic renewal, or automatic top-up. Purchased credits last 365 days. Generation credits depend on the selected duration and resolution. Review the displayed credit cost before submitting; unpriced combinations are unavailable. Applicable taxes and the final total are shown at checkout.

Checkout uses the Waffo Pancake payment integration. This policy distinguishes money returned to your payment method from credits returned to your RapPrism account.

2. Cash refund requests

Within 7 days of purchase, you may request a full cash refund to the original payment method if the entire credit pack is unused. Contact support@rapprism.com. Support verifies the order and usage records and processes the refund through the payment provider.

Partially used packs, service failures, non-delivery, duplicate charges and unauthorized charges are reviewed individually by support. Manual review is neither an automatic refusal nor a promise of a refund. If a task is still in progress or credit usage is unclear, support checks the order and task records before determining the outcome. This unused-pack refund window does not restrict mandatory consumer rights or reduce entitlements already provided at purchase.

A cash refund requires a separate payment-provider process; a returned generation credit does not send money to your bank. Do not spend credits associated with an approved cash refund. The same purchase cannot retain both a cash refund and the corresponding credits.

3. Failed generations and safety blocks

A text or input-image safety rejection occurs before any generation charge. If a charged task fails, including a blocked output video or an output review that cannot be completed within one hour, the task charge is automatically reversed to your RapPrism credit balance when the task status is next refreshed. If the reversal is missing, send us the task ID and we will investigate.

A credit return is not a cash refund and does not send money to your bank. A provider timeout or safety rejection does not allow prohibited content: attempts to evade safety checks remain subject to our AI Content Policy. When a valid cash refund has already been issued, the same purchase cannot also retain its credits.

AI results can vary. A successful result that simply does not match your personal preference is not automatically a failed render. If the delivered service is materially defective or differs from the advertised specifications, send the task ID and describe the issue so we can assess a rerender, credit restoration, or an appropriate refund without limiting your legal rights.

4. How to request a refund

Email support@rapprism.com from your account email, with:

• Your order number or Waffo receipt reference and purchase date.
• The pack purchased, the reason for your request, and any affected task IDs.
• A description of a duplicate charge, non-delivery, or other problem, if applicable.

Do not send passwords, API keys, full card numbers, card security codes, or identity documents. We may ask for limited additional information needed to locate the order. Contacting us does not restrict your right to contact your payment provider or exercise a statutory remedy.

5. Review and repayment

Support verifies the order and any affected task records before confirming the outcome. Cash refunds are handled separately through the payment provider; this application does not offer an automatic cash-refund button. Support will confirm any approved amount, method and processing estimate for the specific request. Payment-provider processing and arrival times can vary. Nothing here limits mandatory consumer remedies or an entitlement already provided at purchase.

6. Related policies and contact

Read our Terms of Service, Privacy Policy, and AI Content Policy. Billing questions and refund follow-ups go to support@rapprism.com.